What is IVAN Online?
IVAN Online is a web tool and reporting number that allows residents to report and monitor the progress of environmental complaints submitted in their community. A key component of IVAN Online is the Google Earth mapping system that displays in real-time the location of where the environmental concerns occurred. The map provides the public with spatial and temporal visual of the complaints submitted on IVAN Online that they can easily refer to.
How is IVAN Online different from other government complaint systems?
IVAN Online is a community-based environmental monitoring system, which means that, unlike other government complaint systems, all environmental reports submitted on IVAN Online are publically archived. This provides a certain level of transparency to the environmental reporting process conducted by environmental agencies, such as the Bay Area Air Management District. IVAN Online is also a great resource to residents interested in receiving daily alerts to environmental concerns in their community.
Is IVAN Online a replacement for other government complaint systems?
No, IVAN Online is simply a community-based complimentary environmental monitoring system that works closely with the current environmental government complaint system. IVAN Online strives to empower resident, especially from disadvantage community that due to cultural and language barrier might not report an environmental concern through the current government complaint system.
I already submitted a report on IVAN Online. Is it necessary to also call the respective local government agency to report the environmental concern?
Yes, there is a benefit of doing both, especially for time sensitive environmental concern such as air pollution. If you feel confortable contacting the respective government agency it might help speed up the investigation process. However, if you do not feel confortable IVAN will try it best to address the concern in a timely matter.
How do I track my report?
It is important to revisit you IVAN report to see the status of your complaint. There is a section on each report titled, “Administration Notes” where you can view the notes posted by the problem-solver and track complaint resolutions.
Who is responsible for the managing IVAN Online websites?
Comite Civico del Valle (CCV) and other statewide partners are responsible for managing and maintaining the technical support for all the IVAN Online websites.
What is the reporting jurisdiction of IVAN Online
Each individual IVAN Online mapping system reflects the environmental concerns submitted with their defined jurisdiction. For example, if an report from a neighboring community, such as Dogpatch or Visitacion Valley, is submitted on Imperial-IVAN Online there is presently no guarantee that the problem-solver will be able to get in contact with the proper regulatory authority to deal with the reported environmental concern therefore it might only appear on the website, but not result in any action. This is something that the IVAN Network is trying to improve so we still encourage you to submit a report.
I do not have Internet access and/or a smart phone, how can I still submit a report on IVAN-Online?
Not to worry, our goal with IVAN is to make reporting environmental violations as simple as possible. You can submit your environmental concern by calling 415-447-3904 x 103. If this is an air pollution complaint, also call the Bay Area Air Quality Management District hotline at 800-334-ODOR.
What happens after I submit a report on IVAN Online?
Once a report is submitted on IVAN Online it is reviewed by the local acting problem-solver and posted on IVAN-Online website. The problem-solver then, “takes action” and forwards the report to the proper environmental regulatory agency that is responsible for responding to the environmental violation. Each month pending old and new reports are discussed at a public meeting called the Environmental Justice Response Task Force Meeting.
How long does it take for a report to be posted online?
An IVAN Online report takes approximately 4 hours to be displayed on the website. Please return back to the website within 24 hours to review the status of your report.
Who reviews the reports that are submitted on IVAN Online?
The reports that are submitted on IVAN Online are first reviewed by the problem-solver and then discussed by the EJET during their monthly meetings
Why should I include my contact information?
In many instances it is to the best interested of a reporter to include their contact information because it allows the problem-solver the ability to ask further questions that can help in the solving process of the environmental concern. The only person that is allowed to see your contact information for the sole purpose of following up with further questions is the acting problem-solver unless permission is given by the reporter to do otherwise.